Refund policy

ZAVÉRA BEAUTY Refund & Returns Policy

We do not offer refunds, returns or exchanges for change of mind, including where you decide you no longer want the product, find the product cheaper elsewhere, or simply change your mind after purchasing.

Faulty, damaged or incorrect products

If your product arrives faulty, damaged, incorrect, or does not meet the consumer guarantees under the Australian Consumer Law, please contact ZAVÉRA BEAUTY as soon as possible with your order number and details of the issue.

We may request photographs or other reasonable information to help us assess the issue.

Your rights under the Australian Consumer Law apply at all times and are not limited by this policy.

For a major problem with a product, you may be entitled to choose a refund or replacement. For a minor problem, we may provide an appropriate remedy in accordance with Australian Consumer Law.

Items damaged through misuse

We do not provide refunds or replacements where a product has been damaged through misuse, accidental damage, improper use, normal wear and tear, or use contrary to the product instructions, except where otherwise required by law.

Return shipping

Please contact us before returning any product.

Where a product is confirmed to have a problem covered by the Australian Consumer Law, reasonable return postage costs will be reimbursed where required by law.

Order cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or dispatched.

Refunds

Where a refund is approved or required by law, it will be issued to the original payment method. Processing times after we issue a refund may vary depending on your bank or payment provider.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law.

For any return, refund or product issue, please contact ZAVÉRA BEAUTY through our Contact page and include your order number.